We use Sage Pay to collect and process transaction information. Please read the Sage Pay Security Policy at
Security of your Personal Information Woolpack Enterprises Ltd is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We do not store sensitive information (i.e. Credit Card details) in any format on our servers.
Collection times: Our goal is to provide the best food collection service possible and we have an excellent reputation for on-time collections. Unfortunately things don't always go to plan, occasionally preventing us from achieving this. It is the responsibility of the customer to ensure that they are available to collect the products at the requested time.
Return, refund and cancellation: We reserve the right to refuse your order should it be necessary. In the event of Woolpack Enterprises Ltd needing to issue a refund we will endeavour to credit your account within 10 - 14 working days. Once an order has been successfully transmitted to store, it is not possible to cancel the order.
Proof of I.D with any alcoholic drink order. Challenge 25.